Refund policy

Refund & Returns Policy

At Exclusive Club London, we are committed to delivering premium-quality products and an exceptional shopping experience. Every item is carefully inspected before it is shipped to ensure it meets our quality standards.

Please note that all sales are final. We do not accept returns, refunds, or exchanges unless an item arrives damaged or is found to be faulty.

Damaged or Faulty Items

If you receive an item that is damaged or defective, we sincerely apologise for the inconvenience. Please contact our customer support team within 7 days of receiving your order, providing your order number along with clear photographs showing the issue.

Once your claim has been reviewed and the fault has been confirmed, we will provide a replacement item at no additional cost. Please note that refunds will not be issued under any circumstances.

Items Not Eligible for Replacement

We are unable to replace items that have been damaged as a result of:

• Normal wear and tear

• Improper washing or garment care

• Accidental damage or misuse

• Alterations or modifications made after purchase

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. Orders may only be cancelled if they have not yet been processed or dispatched.

Once an order has been processed or shipped, it can no longer be cancelled.

Policy Compliance

Exclusive Club London reserves the right to refuse any request that does not meet the conditions outlined in this policy. All decisions regarding replacements and order disputes are made at our discretion and are considered final.

Thank you for choosing Exclusive Club London. We appreciate your support and are committed to providing the highest standards of quality and service. If you have any questions regarding this policy, please contact our customer support team, and we will be happy to assist you.

Contact info

Email : infotheexclusiveclub@gmail.com